Before making your booking
Is the transfer private or shared with other passengers?
All our transfers are private, and your group will be the only passengers.
Will I be dropped off and picked up directly from my hotel or private accommodation?
For all private transfers, the driver will take you straight to your hotel or the address provided in your booking.
How much luggage can I bring?
Each person is allowed one bag or suitcase and one small piece of hand luggage.
How can I bring extra luggage or sports equipment?
When you make your reservation, you can add extra luggage or sports equipment for an additional cost.
Can you supply child seats?
For most vehicles, we can provide child seats. You can add them during your reservation, although there may be an additional cost.
Can we bring a folding wheelchair onto the vehicle?
We don’t charge extra for a folding wheelchair, but you must indicate in your reservation that you will be bringing one.
Do you charge extra for credit card payments?
There are no extra fees for credit card payments.
When should I book?
You can book online up to 24 hours before travel. For last-minute bookings (less than 24 hours before the transfer), please call our call center.
COVID-19 Pandemic Cancellations
Transfers canceled during the COVID-19 pandemic will be exchanged for credit for use in subsequent months or years. There are no refunds during the pandemic.
Before your holiday
What do I need to show to the driver/representative at the airport/resort?
You need to bring a printed copy of the booking voucher for each way. The driver will keep one copy, so please ensure you have two.
Where will I find the driver?
Normally, you will find the driver in the arrivals hall after collecting your luggage, holding a sign with the name provided in your booking. If there is a special meeting point, it will be indicated on your voucher.
At departure, the driver will meet you at the reception. If you are at a private address, please wait outside so the driver can spot you.
What do I do if I can’t find the driver?
Please call our assistance number, which is listed on your voucher.
If my flight is delayed?
We monitor the status of your flight to ensure we collect you on time. If there are significant changes or delays, please call our call center to inform us.
What if I don’t receive the booking voucher?
Normally, you will receive the voucher shortly after payment. If you haven’t received it, please send us an email and we will resend the voucher.
After your holiday
Where can I leave my comments or suggestions?
You can send us your comments or suggestions using our contact form.
